Ecological wood burning in your garden. How do you get started?

The paper manual comes with your device, but you can find helpful instructional videos here. To learn how to work with your new addition to the garden, the basic instructions are sufficient. After a few times stoking up with good wood you will certainly get the hang of it. A few tips & tricks are always useful.


This outdoor stove is different: new, ecological and technically ingenious. It's logical that you still have questions, and you're not alone! Below are the most common questions. Don't hesitate to contact Jackie with all your questions!

Chimney cap?

We have been asked several times whether a cap on the chimney is needed for rain: No, is the answer. This is because the rain doesn't fall in the burning fire, but into the buffer of hot air around the firebox. There are holes in the bottom plate so that the water can evacuate.

Does the window stay clean?

Smoke may deposit onto the window at times of less clean burning, eg. when your firelighters are almost burnt out and the sticks in the wood supply are just catching fire. In principle, this should soon be over. The flames then burn away these sooty deposits again. When the fire goes out, after your firing, the smouldering ash can also create a grey haze. You can easily wipe this away with the window brush when your stove has cooled down completely.

Troubleshooting: flames in your wood supply

In Jackie's case, the fire burns at the bottom of the wood supply and basically the flames are always drawn sideways into the stove. But sometimes, after stoking fire for a while without any problems, you still get flames looking for a way out along the top of the wood supply. This is usually accompanied by smoke development.


If you get fire in the wood supply immediately on lighting, the air flow through the stove is clearly not working. This can be remedied by placing the firelighters at the very end of the ash tray when lighting. That way, the fire burns immediately in the centre of the stove.

Wood that is too thick

The undersides of the sticks must be allowed to burn up completely to sink into the wood supply. If the wood is too thick, the fire will not reach the core, causing the stick to just stand and sooner or later clog the wood supply. It can temporarily help to put more wood in the wood supply. That way you increase the speed of air pulling into the stove, and the flame doesn't get a chance to rise to the top. Avoid this altogether by firing with thinly split wood from the start.

Wood that is too dry

Wood can be too wet, but also too dry. Briskly dry wood burns intensely on the outside, but the inside has no time to burn up, so the stick does not sink, and you get a lot of smouldering charcoal, which impedes a good air supply. As a result, the fire no longer finds its way into the stove, and starts burning in the wood supply. 

So wood that is below 10% humidity basically burns too fast. You get a 'dusty' combustion and thus higher particulate emissions. Manufacturers of new generation indoor stoves, for instance, also always advise against firing very dry wood. A moisture percentage of 13% is considered ideal. 

So it is best not to let your wood get too dry by storing it indoors. It is better not to buy kiln-dried wood, which is often under 10%. It is best to store your wood outside in a windy spot in the garden, but even then the weather has a big influence on the humidity. So there is no harm in checking your wood with a moisture meter when splitting. You can buy one via this link .

Straighten out a warped situation?

Once the cores of too-dry or too-thick wood have piled up in the ashtray, you can no longer burn them away. It is best to put the fire out to empty the ash drawer.

Troubleshooting: temperature remains too low

If the thermometer does not reach the target 250°C, this may have several causes. We assume that the thermometer is positioned next to the logo.

Wood that is too wet

When wood is too wet (more than 20% moisture), the fire will waste too much energy evaporating that moisture, and not enough heat will be generated.

More and thinner wood

When more sticks burn at once, you create a bigger fire. So you can boost the fire by arranging slightly more thin sticks side by side in the wood supply, without really cramming.

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